How do I downgrade number of users

For years now we have been paying for a 500 user JIRA Server licence.

We only have 180 users, and have paid this 500 user licence because JIRA is a very valuable tool to us.

Now it appears there is a 250 user licence, yet no one informed us of this, and since our Agile licence is also tied to the 500 user main JIRA licence, we have been over paying for that as well.

Aside from the fact that we would have loved for Atlassian to inform us of this cost saving ability yet did not, how can we downgrade from 500 user to 250 please?

1 answer

1 accepted

This widget could not be displayed.

You should be able to login to your site (where you manage your licenses) and change the level.  If that does not do it. You should be able to create an email support question to Atlassian sales from the same area asking them to reduce your tier. 


Hope me this helps. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

262 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you