How do I configure SumUp plugin after a "restore from System"?

We have an existing JIRA 6.3.15 server (Oracle in production with SumUp 2.1.4-JIRA6 (purchased license) that's working just fine.  Now we're trying to set up a staging JIRA by doing a "Restore System" after taking a "Backup System" from prod and copying over all the jira_home.  That mostly works, but after the import if that exact same version 2.1.4-JIRA6 is installed on staging you can't log in to staging jira.  You do seem to get past authentication, but JIRA immediately throws up a 500 page with a SQL exception

java.sql.SQLIntegrityConstraintViolationException: ORA-01400: cannot insert NULL into ("<schemaname>"."<jiraprefixstuff>_DMSUM_UP_USER_CONFIG"."ID")

Soon as you delete the JIRA file from $JIRA_HOME/plugins/installed-plugins and restart, there's no problem logging in.  So, is there some special "setup" for SumUp you have to do extra if you're trying to restore to staging?

1 answer

Hi Nick,


you've got a new mail with a new plugin version.


Hope it helps smile


Kind regards


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Organizing your space just got easier - Page Tree Drag & Drop is here

Hi Community! I’m Elaine, Confluence Product Manager. You may have read my earlier post about page tree in space navigation sidebar. I'm excited to share another improvement that helps you organize ...

158 views 3 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you