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During jira installation with wizard on my own sql server database getting error as Null pointer exc Edited

During Jira installation with wizard on my own SQL server database getting error as Null pointer exception.

Please check with priority basis.

Will i get direct contact details for support as we need to do setup in production setup

http://localhost:8080/secure/SetupMode.jspa

1 answer

0 votes
Daniel Ebers Community Leader Mar 30, 2020

Hi Venkatesh,

welcome to Atlassian Community!

This is a place where users help users - but there is no such trhing as in 'priority support'.

Unfortunately, it is hardly possible to state why the setup wizard failed. A deeper look at the system with a sysadmin (hopefully) on site or at least available remote would be crucial.

In case you have a valid software maintenance/license also Atlassian support might a good contact point.

I assume you already had a look at the installation requirements and the installation instructions as well?

Cheers,
Daniel

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