Do other users other than the author and JIRA administrators need some kind of permissions in order to edit the diagram?
We noticed that only the author of the diagram and JIRA administrators can edit a diagram. There is no configuration of the Draw.io plugin that we could find to tweak.
It's based on the attachments permissions of the ticket(s). You need to allow users to edit all attachments, not just their own.
Thanks David, adjusting the permissions for attachments (allow users other than admin and owner to delete attachments) did the trick.
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