Custom field shows parent values

Hi there

we use JIRA Service Desk and currently I am trying to solve following issue. When JIRA SD sends an automatic email notification to a client, a custom field (drop-down) shows following value: Parent values: "drop down value" (10740). I know that the value 10740 is the drop down value in the database but does anybody know why this value is popping up?

Who can help me?

I appreciate every answer!

Thanks, BR,



1 answer

0 vote

Sounds like the email template is not expanding the option to the named value.  Have you changed any of the templates?

I have to wait for an answer internally. I will come back soon. Thanks for your quick reply.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Fadoua M. Boualem
Published 10 hours ago in Trello

Using Trello to manage events

As a Jira power user, I was at first doubtful that Trello could benefit my workflow. Jira already uses boards (ones you can customize!), so why would I even need to use Trello?! In this post you will...

295 views 4 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you