Custom field shows parent values

[Deleted user]

Hi there

we use JIRA Service Desk and currently I am trying to solve following issue. When JIRA SD sends an automatic email notification to a client, a custom field (drop-down) shows following value: Parent values: "drop down value" (10740). I know that the value 10740 is the drop down value in the database but does anybody know why this value is popping up?

Who can help me?

I appreciate every answer!

Thanks, BR,

Alex

[Nic Brough -Adaptavist-]

Sounds like the email template is not expanding the option to the named value.  Have you changed any of the templates?

[Deleted user]

I have to wait for an answer internally. I will come back soon. Thanks for your quick reply.