we use JIRA Service Desk and currently I am trying to solve following issue. When JIRA SD sends an automatic email notification to a client, a custom field (drop-down) shows following value: Parent values: "drop down value" (10740). I know that the value 10740 is the drop down value in the database but does anybody know why this value is popping up?
Who can help me?
I appreciate every answer!
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