we use JIRA Service Desk and currently I am trying to solve following issue. When JIRA SD sends an automatic email notification to a client, a custom field (drop-down) shows following value: Parent values: "drop down value" (10740). I know that the value 10740 is the drop down value in the database but does anybody know why this value is popping up?
Who can help me?
I appreciate every answer!
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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