Cannot properly test creating issues and comments from email

Hey all!

Trying to set up creating issues from email. I have mail server settings correct, I'm following the directions perfectly as far as I can tell, however when I try to test the mail handler (before clicking add) it fails. I'm not sure what is it exactly looking for. I have configured it for pop and left everything mostly default. It is not configured to ignore emails from addresses it doesn't recognize. I feel like the incoming email needs to contain some sort of "Key" to get JIRA to react and create the ticket after scanning the server, but I'm not sure what. 

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What do you mean by "try to test the mail handler, before clicking add, it fails"?  What point are you doing that at, and what is the error/failure message?

@Nic Brough [Adaptavist] any clues here?

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