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After upgrade to jira core 7.12.1 An unexpected error occurred. Refer to the logs for more informat

I did the upgrade on jira 7.12.1. after that my installed APPs will not work anymore (Jira software and Jira service desk). The message appears, the app is licensed but it can not be installed. i also remove the plugins from installed-plugins. But the apps can not be installed. Any idea?

1 answer

0 votes

Hi Thomas,

Have you been able to have a look at your atlassian-jira.log file per the error message?

That will give you more details on what's going on. 

Regards,

Shannon

Hello Shannon, here ist the log

 

In the area of ​​applications I have tested by clicking on the button Jira Software free test. After that came the message.

 

2018-09-20 10:17:37,860 http-nio-8070-exec-5 WARN anonymous 617x1295x1 - 11.111.111.111 / [c.a.g.renderer.internal.GadgetSpecFactoryImpl] Error occurred while retrieving gadget spec for rest/gadgets/1.0/g/is.origo.jira.tempo-plugin:tempo-manager-billedhours/gadgets/tempo-manager-billedhours-gadget.xml
2018-09-20 10:17:37,861 http-nio-8070-exec-5 WARN anonymous 617x1295x1 - 11.111.111.111 / [c.a.g.renderer.internal.GadgetSpecFactoryImpl] Error occurred while retrieving gadget spec for rest/gadgets/1.0/g/is.origo.jira.tempo-plugin:tempo-manager-billedhours/gadgets/tempo-manager-billedhours-gadget.xml
2018-09-20 10:17:37,862 http-nio-8070-exec-5 WARN anonymous 617x1295x1 - 11.111.111.111 / [c.a.g.embedded.internal.GadgetUrlBuilder] GadgetUrlBuilder: could not parse spec at rest/gadgets/1.0/g/is.origo.jira.tempo-plugin:tempo-manager-billedhours/gadgets/tempo-manager-billedhours-gadget.xml
2018-09-20 10:17:37,869 http-nio-8070-exec-5 WARN anonymous 617x1295x1 - 11.111.111.111 / [c.a.g.renderer.internal.GadgetSpecFactoryImpl] Error occurred while retrieving gadget spec for rest/gadgets/1.0/g/is.origo.jira.tempo-plugin:tempo-team-planned-time/gadgets/tempo-team-planned-time-gadget.xml
2018-09-20 10:17:37,870 http-nio-8070-exec-5 WARN anonymous 617x1295x1 - 11.111.111.111 / [c.a.g.renderer.internal.GadgetSpecFactoryImpl] Error occurred while retrieving gadget spec for rest/gadgets/1.0/g/is.origo.jira.tempo-plugin:tempo-team-planned-time/gadgets/tempo-team-planned-time-gadget.xml
2018-09-20 10:17:37,870 http-nio-8070-exec-5 WARN anonymous 617x1295x1 - 11.111.111.111 / [c.a.g.embedded.internal.GadgetUrlBuilder] GadgetUrlBuilder: could not parse spec at rest/gadgets/1.0/g/is.origo.jira.tempo-plugin:tempo-team-planned-time/gadgets/tempo-team-planned-time-gadget.xml
2018-09-20 10:17:37,876 http-nio-8070-exec-5 WARN anonymous 617x1295x1 - 11.111.111.111 / [c.a.g.renderer.internal.GadgetSpecFactoryImpl] Error occurred while retrieving gadget spec for rest/gadgets/1.0/g/is.origo.jira.tempo-plugin:tempo-user-timesheet/gadgets/tempo-user-timesheet-gadget.xml
2018-09-20 10:17:37,877 http-nio-8070-exec-5 WARN anonymous 617x1295x1 - 11.111.111.111 / [c.a.g.renderer.internal.GadgetSpecFactoryImpl] Error occurred while retrieving gadget spec for rest/gadgets/1.0/g/is.origo.jira.tempo-plugin:tempo-user-timesheet/gadgets/tempo-user-timesheet-gadget.xml
2018-09-20 10:17:37,877 http-nio-8070-exec-5 WARN anonymous 617x1295x1 - 11.111.111.111 / [c.a.g.embedded.internal.GadgetUrlBuilder] GadgetUrlBuilder: could not parse spec at rest/gadgets/1.0/g/is.origo.jira.tempo-plugin:tempo-user-timesheet/gadgets/tempo-user-timesheet-gadget.xml
2018-09-20 10:17:37,881 http-nio-8070-exec-5 WARN anonymous 617x1295x1 - 11.111.111.111 / [c.a.g.renderer.internal.GadgetSpecFactoryImpl] Error occurred while retrieving gadget spec for rest/gadgets/1.0/g/is.origo.jira.tempo-plugin:tempo-user-activity-hours/gadgets/tempo-user-activity-hours-gadget.xml
2018-09-20 10:17:37,882 http-nio-8070-exec-5 WARN anonymous 617x1295x1 - 11.111.111.111 / [c.a.g.renderer.internal.GadgetSpecFactoryImpl] Error occurred while retrieving gadget spec for rest/gadgets/1.0/g/is.origo.jira.tempo-plugin:tempo-user-activity-hours/gadgets/tempo-user-activity-hours-gadget.xml
2018-09-20 10:17:37,882 http-nio-8070-exec-5 WARN anonymous 617x1295x1 - 11.111.111.111 / [c.a.g.embedded.internal.GadgetUrlBuilder] GadgetUrlBuilder: could not parse spec at rest/gadgets/1.0/g/is.origo.jira.tempo-plugin:tempo-user-activity-hours/gadgets/tempo-user-activity-hours-gadget.xml
2018-09-20 10:17:37,887 http-nio-8070-exec-5 WARN anonymous 617x1295x1 - 11.111.111.111 / [c.a.g.renderer.internal.GadgetSpecFactoryImpl] Error occurred while retrieving gadget spec for rest/gadgets/1.0/g/is.origo.jira.tempo-plugin:tempo-timesheet-charts/gadgets/tempo-timesheet-charts-gadget.xml
2018-09-20 10:17:37,887 http-nio-8070-exec-5 WARN anonymous 617x1295x1 - 11.111.111.111 / [c.a.g.renderer.internal.GadgetSpecFactoryImpl] Error occurred while retrieving gadget spec for rest/gadgets/1.0/g/is.origo.jira.tempo-plugin:tempo-timesheet-charts/gadgets/tempo-timesheet-charts-gadget.xml
2018-09-20 10:17:37,888 http-nio-8070-exec-5 WARN anonymous 617x1295x1 - 11.111.111.111 / [c.a.g.embedded.internal.GadgetUrlBuilder] GadgetUrlBuilder: could not parse spec at rest/gadgets/1.0/g/is.origo.jira.tempo-plugin:tempo-timesheet-charts/gadgets/tempo-timesheet-charts-gadget.xml
2018-09-20 10:17:44,179 http-nio-8070-exec-3 WARN admin 617x1349x1 dfl7ed 11.111.111.111 /default.jsp [c.a.g.renderer.internal.GadgetSpecFactoryImpl] Error occurred while retrieving gadget spec for rest/gadgets/1.0/g/is.origo.jira.tempo-plugin:tempo-manager-billedhours/gadgets/tempo-manager-billedhours-gadget.xml
2018-09-20 10:17:44,180 http-nio-8070-exec-3 WARN admin 617x1349x1 dfl7ed 11.111.111.111 /default.jsp [c.a.g.renderer.internal.GadgetSpecFactoryImpl] Error occurred while retrieving gadget spec for rest/gadgets/1.0/g/is.origo.jira.tempo-plugin:tempo-manager-billedhours/gadgets/tempo-manager-billedhours-gadget.xml
2018-09-20 10:17:44,180 http-nio-8070-exec-3 WARN admin 617x1349x1 dfl7ed 11.111.111.111 /default.jsp [c.a.g.embedded.internal.GadgetUrlBuilder] GadgetUrlBuilder: could not parse spec at rest/gadgets/1.0/g/is.origo.jira.tempo-plugin:tempo-manager-billedhours/gadgets/tempo-manager-billedhours-gadget.xml
2018-09-20 10:17:44,430 http-nio-8070-exec-3 WARN admin 617x1349x1 dfl7ed 11.111.111.111 /default.jsp [c.a.g.renderer.internal.GadgetSpecFactoryImpl] Error occurred while retrieving gadget spec for rest/gadgets/1.0/g/is.origo.jira.tempo-plugin:tempo-team-planned-time/gadgets/tempo-team-planned-time-gadget.xml
2018-09-20 10:17:44,431 http-nio-8070-exec-3 WARN admin 617x1349x1 dfl7ed 11.111.111.111 /default.jsp [c.a.g.renderer.internal.GadgetSpecFactoryImpl] Error occurred while retrieving gadget spec for rest/gadgets/1.0/g/is.origo.jira.tempo-plugin:tempo-team-planned-time/gadgets/tempo-team-planned-time-gadget.xml
2018-09-20 10:17:44,431 http-nio-8070-exec-3 WARN admin 617x1349x1 dfl7ed 11.111.111.111 /default.jsp [c.a.g.embedded.internal.GadgetUrlBuilder] GadgetUrlBuilder: could not parse spec at rest/gadgets/1.0/g/is.origo.jira.tempo-plugin:tempo-team-planned-time/gadgets/tempo-team-planned-time-gadget.xml
2018-09-20 10:17:44,869 http-nio-8070-exec-3 WARN admin 617x1349x1 dfl7ed 11.111.111.111 /default.jsp [c.a.g.renderer.internal.GadgetSpecFactoryImpl] Error occurred while retrieving gadget spec for rest/gadgets/1.0/g/is.origo.jira.tempo-plugin:tempo-user-timesheet/gadgets/tempo-user-timesheet-gadget.xml
2018-09-20 10:17:44,870 http-nio-8070-exec-3 WARN admin 617x1349x1 dfl7ed 11.111.111.111 /default.jsp [c.a.g.renderer.internal.GadgetSpecFactoryImpl] Error occurred while retrieving gadget spec for rest/gadgets/1.0/g/is.origo.jira.tempo-plugin:tempo-user-timesheet/gadgets/tempo-user-timesheet-gadget.xml
2018-09-20 10:17:44,870 http-nio-8070-exec-3 WARN admin 617x1349x1 dfl7ed 11.111.111.111 /default.jsp [c.a.g.embedded.internal.GadgetUrlBuilder] GadgetUrlBuilder: could not parse spec at rest/gadgets/1.0/g/is.origo.jira.tempo-plugin:tempo-user-timesheet/gadgets/tempo-user-timesheet-gadget.xml
2018-09-20 10:17:44,870 http-nio-8070-exec-3 WARN admin 617x1349x1 dfl7ed 11.111.111.111 /default.jsp [c.a.g.renderer.internal.GadgetSpecFactoryImpl] Error occurred while retrieving gadget spec for rest/gadgets/1.0/g/is.origo.jira.tempo-plugin:tempo-user-activity-hours/gadgets/tempo-user-activity-hours-gadget.xml
2018-09-20 10:17:44,870 http-nio-8070-exec-3 WARN admin 617x1349x1 dfl7ed 11.111.111.111 /default.jsp [c.a.g.renderer.internal.GadgetSpecFactoryImpl] Error occurred while retrieving gadget spec for rest/gadgets/1.0/g/is.origo.jira.tempo-plugin:tempo-user-activity-hours/gadgets/tempo-user-activity-hours-gadget.xml
2018-09-20 10:17:44,870 http-nio-8070-exec-3 WARN admin 617x1349x1 dfl7ed 11.111.111.111 /default.jsp [c.a.g.embedded.internal.GadgetUrlBuilder] GadgetUrlBuilder: could not parse spec at rest/gadgets/1.0/g/is.origo.jira.tempo-plugin:tempo-user-activity-hours/gadgets/tempo-user-activity-hours-gadget.xml
2018-09-20 10:17:44,871 http-nio-8070-exec-3 WARN admin 617x1349x1 dfl7ed 11.111.111.111 /default.jsp [c.a.g.renderer.internal.GadgetSpecFactoryImpl] Error occurred while retrieving gadget spec for rest/gadgets/1.0/g/is.origo.jira.tempo-plugin:tempo-timesheet-charts/gadgets/tempo-timesheet-charts-gadget.xml
2018-09-20 10:17:44,871 http-nio-8070-exec-3 WARN admin 617x1349x1 dfl7ed 11.111.111.111 /default.jsp [c.a.g.renderer.internal.GadgetSpecFactoryImpl] Error occurred while retrieving gadget spec for rest/gadgets/1.0/g/is.origo.jira.tempo-plugin:tempo-timesheet-charts/gadgets/tempo-timesheet-charts-gadget.xml
2018-09-20 10:17:44,871 http-nio-8070-exec-3 WARN admin 617x1349x1 dfl7ed 11.111.111.111 /default.jsp [c.a.g.embedded.internal.GadgetUrlBuilder] GadgetUrlBuilder: could not parse spec at rest/gadgets/1.0/g/is.origo.jira.tempo-plugin:tempo-timesheet-charts/gadgets/tempo-timesheet-charts-gadget.xml
2018-09-20 10:18:28,909 UpmAsynchronousTaskManager:thread-4 INFO admin 618x1413x1 7tf2rs 11.111.111.111 /rest/plugins/1.0/ [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be installed
2018-09-20 10:18:28,959 UpmAsynchronousTaskManager:thread-4 INFO admin 618x1413x1 7tf2rs 11.111.111.111 /rest/plugins/1.0/ [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.jira.jira-software-application' from version '7.12.1' to version '7.12.1'
2018-09-20 10:18:28,971 UpmAsynchronousTaskManager:thread-4 INFO admin 618x1413x1 7tf2rs 11.111.111.111 /rest/plugins/1.0/ [c.a.plugin.loaders.ScanningPluginLoader] Removed plugin 'com.atlassian.jira.jira-software-application'
2018-09-20 10:18:29,740 UpmScheduler:thread-3 WARN admin 994x155x1 pvgxcm 11.111.111.111 /rest/plugins/1.0/ [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of add-ons

Hi there,

Thank you for providing this but unfortunately this doesn't appear to be the part specifically relevant to your issue.

My recommendation is to tail the logs, and then trigger the error again, noting the timestamp. Then, you'll want to look for the line that will start with ERROR (and not WARN, per your snippet), and the lines through the one that starts with "Caused by:". 

Let me know if you have any trouble!

Regards,

Shannon

Hello Shannon, unfortunately this is me, if I want to install the application, no error message in the LOG file get. The window of opportunity I sent you was the right one, but no mistakes in it.

I'll try again later.

Thomas,

What about your catalina.out log? Is there anything there? When you see this message it means that something was written to the logs, so there should be a message somewhere.

Could you also let me know what version of Jira you upgraded from, and the exact path you took to upgrade?

Regards,

Shannon

Hi,

this is in the catalina.out logfile

2018-09-20 10:18:28,909 UpmAsynchronousTaskManager:thread-4 INFO admin 618x1413x1 7tf2rs 91.249.147.134 /rest/plugins/1.0/ [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be installed
2018-09-20 10:18:28,959 UpmAsynchronousTaskManager:thread-4 INFO admin 618x1413x1 7tf2rs 91.249.147.134 /rest/plugins/1.0/ [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.jira.jira-software-application' from version '7.12.1' to version '7.12.1'
2018-09-20 10:18:28,971 UpmAsynchronousTaskManager:thread-4 INFO admin 618x1413x1 7tf2rs 91.249.147.134 /rest/plugins/1.0/ [c.a.plugin.loaders.ScanningPluginLoader] Removed plugin 'com.atlassian.jira.jira-software-application'
2018-09-20 10:18:29,740 UpmScheduler:thread-3 WARN admin 994x155x1 pvgxcm 91.249.147.134 /rest/plugins/1.0/ [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of add-ons
2018-09-20 10:34:26,280 HealthCheck:thread-7 WARN [c.a.applinks.core.DefaultApplinkStatusService] Unrecognized error while attempting to retrieve status of Application Link '40a2253e-0801-31e6-b6ca-ece1b587e4f1'

Hi Thomas,

We'll need to look at a support zip from your instane in order to understand the extent of the issue, so I have created a support ticket for you using your email address.

Could you please attach a copy of your support zip from Jira to the support ticket you'll have received in your email? This way we can better see what the issue is.

Regards,

Shannon

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