I want to put a validation on a ticket that ticket can only be transitioned from "Ready TO pick" to "IN progress" if few custom fields dates(like dev complete commitment date, QA complete commitment date) are provided, otherwise ticket can not be moved to any other state.
I've applied automation in order to achieve it, however ,tickets can be moved from "Ready to Pick" to "In progess" if dates are not provided but if page will be refreshed, ticket will be moved back to "ready to pick". this is happing at page refresh..i want it to be happened without need of page refreshment.
Hello, @Deepika singh ;
have you tried using a workflow condition? Please follow this link, maybe it can help you:
You have to edit the workflow of the specific issue type and place two conditions joint by the logical operator of your choice (OR/AND).
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