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accidentally delete a card

Youmi Nam
Youmi Nam
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May 02, 2023

Hi, I accidentally delete an important file. How can I recover it??

 

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Brant Schroeder
Brant Schroeder
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May 02, 2023 • edited

@Youmi Nam Welcome to the Atlassian community

If you are trying to recover an issue that you deleted and you are on a server instance you will need to retrieve it from a backup.  

If you are trying to retrieve an attachment on an issue you will most likely need to go to a backup as well but you might be able to get it off of the server depending on how it is set up.  

This should help you https://confluence.atlassian.com/jirakb/how-to-restore-accidentally-deleted-issue-in-jira-applications-from-the-xml-backup-file-313466155.html 

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Youmi Nam
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May 02, 2023

Could you please explain in detail?

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Brant Schroeder
Brant Schroeder
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May 02, 2023

@Youmi Nam Please read the setups in the KB linked above.

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