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Using batched notifications together with existing velocity templates

Daniel Ebers
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 17, 2020

Hi Community,

I am experimenting with batched notifications. On a plain Jira instance with almost no customization it works - perfect.

On another instance we rely heavily on handcrafted velocity templates which are wired to custom events in several workflows and notification schemes.

Basic question: are they supposed to work when batched notifications are switched on (first tests seem to show this is not the case...)?

Goal would be to have

  • the nice feature of batching for Issue Created, Issue Updates, ... events
  • and the heritage way of delivering mails with our existing velocity templates using custom events same time.

I read through https://confluence.atlassian.com/adminjiraserver/customizing-email-content-batched-notifications-976770772.html but could not find a definitive answer on this specific mix.

Thanks in advance!
Cheers,
Daniel

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