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Using batched notifications together with existing velocity templates

Daniel Ebers Community Leader Mar 17, 2020

Hi Community,

I am experimenting with batched notifications. On a plain Jira instance with almost no customization it works - perfect.

On another instance we rely heavily on handcrafted velocity templates which are wired to custom events in several workflows and notification schemes.

Basic question: are they supposed to work when batched notifications are switched on (first tests seem to show this is not the case...)?

Goal would be to have

  • the nice feature of batching for Issue Created, Issue Updates, ... events
  • and the heritage way of delivering mails with our existing velocity templates using custom events same time.

I read through https://confluence.atlassian.com/adminjiraserver/customizing-email-content-batched-notifications-976770772.html but could not find a definitive answer on this specific mix.

Thanks in advance!
Cheers,
Daniel

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