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Updated Custom field description and values not updating on screen ?

Pete P Rising Star Apr 15, 2021

I created a custom field called "Change Category" and added it to my screen.  Then I needed to make some edits to the values and description of this field. 

These changes show up when I view the field on the custom field page but the old values still show up on the create screen.  I have performed a reindex which did not solve the problem.  

My create screen

create screen.PNG

The Custom field page

custom fields.PNG

1 answer

1 accepted

6 votes
Answer accepted
John Funk Community Leader Apr 15, 2021

Hi Pete,

To me this is a bug in Jira, but if you edit the Field Configuration for that project, you can change the description there and it will show up on the screen.

Pete P Rising Star Apr 15, 2021

Hey @John Funk , thanks for the quick reply.  Well I did edit the field config and the descriptions on the create screen updated as you mentioned. 

Unfortunately the values in the field can't be edited there, so now they don't match.  I think I am going to need to delete the field and re-add it making sure I don't need to make any edits going forward.  

John Funk Community Leader Apr 15, 2021

You can still edit the values in the in Custom Field configuration. You just can't edit the description there. 

Pete P Rising Star Apr 15, 2021

@John Funk , Mine behaves in opposite way, I can only edit description in field configuration.  Or I don't see where to edit the values...

John Funk Community Leader Apr 15, 2021

You should be able to go to settings then issues then custom fields then search for your field. Then click on the three dots and choose default values and configuration. You should be able to change the values under there.

Pete P Rising Star Apr 15, 2021

Got it @John Funk, many thanks again 👍

Like John Funk likes this

Hi @John Funk


What do you mean by "edit field config for the project" ?




John Funk Community Leader Jan 26, 2022

@Sekhar Chandra  - Go to Settings > Issues > Field configurations

Like Mike Rathwell likes this

Hi @John Funk ,

In my case it doesn't work, create screen still showing previous description. 

John Funk Community Leader Aug 10, 2022

@Jonathan Paul Merino  Did you change the description in the field configuration used by that project and issue type? 

Got it @John Funk , yesterday it doesn't update but today it's ok.



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