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Script field failed on issue

Hi, 

I am facing issue with User Management Active Directory Sync. 

Sync is failing and When I checked Log , noticed that there are many errors related to Script field failed on issue .

2022-08-19 11:30:27,790 https-jsse-nio-443-exec-27 ERROR sonali.chatte 690x171768x3 15lqchs 10.202.3.104 /secure/QuickCreateIssue.jspa [c.o.scriptrunner.customfield.GroovyCustomField] *************************************************************************************
2022-08-19 11:30:27,790 https-jsse-nio-443-exec-27 ERROR sonali.chatte 690x171768x3 15lqchs 10.202.3.104 /secure/QuickCreateIssue.jspa [c.o.scriptrunner.customfield.GroovyCustomField] Script field failed on issue: D2C-483, field: Deadline 

 

Kindly assist to fix this issue. Not sure whether because of this Active Directory sync is failing.

Thanks

Baskar

1 answer

0 votes
Alex Koxaras Community Leader Aug 26, 2022

Hi @Gnanabaskar 

Can you share the field's code? To me, it's not clear from the logs as to why the field fails.

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.Issue
import com.atlassian.jira.issue.IssueManager
import com.atlassian.jira.issue.CustomFieldManager
import com.atlassian.jira.issue.fields.CustomField
import java.text.SimpleDateFormat
import java.util.Date.*

CustomFieldManager customFieldManager = ComponentAccessor.getCustomFieldManager();
CustomField IncidentReportedDate = customFieldManager.getCustomFieldObject("customfield_11200"); //start date
long IncidentReported = (issue.getCustomFieldValue(IncidentReportedDate) as Date).getTime(); //start date value

def today = (new Date() as Date).getTime()
return (today-IncidentReported )/(1000*60*60*24) as int

Unable to synchronise directory
java.lang.IllegalStateException: User 'scotty.carnell' has no unique key mapping.
at com.atlassian.jira.user.ApplicationUsers.from(ApplicationUsers.java:46)
at com.atlassian.jira.crowd.embedded.ofbiz.OfBizUserDao.allowDeleteUser(OfBizUserDao.java:741)
at com.atlassian.jira.crowd.embedded.ofbiz.OfBizUserDao.remove(OfBizUserDao.java:707)
at com.atlassian.jira.crowd.embedded.ofbiz.OfBizUserDao.removeAllUsers(OfBizUserDao.java:637)
at com.atlassian.jira.crowd.embedded.ofbiz.DelegatingUserDao.removeAllUsers(DelegatingUserDao.java:133)
at com.atlassian.jira.crowd.embedded.ofbiz.IndexedUserDao.removeAllUsers(IndexedUserDao.java:376)
at com.atlassian.jira.crowd.embedded.ofbiz.DelegatingUserDao.removeAllUsers(DelegatingUserDao.java:133)
at com.atlassian.jira.crowd.embedded.ofbiz.SwitchingUserDao.removeAllUsers(SwitchingUserDao.java:30)
at com.atlassian.crowd.directory.AbstractInternalDirectory.removeAllUsers(AbstractInternalDirectory.java:771)
at com.atlassian.crowd.directory.DbCachingRemoteChangeOperations.deleteCachedUsersByName(DbCachingRemoteChangeOperations.java:318)
at com.atlassian.crowd.directory.DbCachingRemoteChangeOperations.deleteCachedUsersNotIn(DbCachingRemoteChangeOperations.java:414)
at com.atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations.deleteCachedUsersNotIn(DirectoryCacheImplUsingChangeOperations.java:171)
at com.atlassian.crowd.directory.ldap.cache.UsnChangedCacheRefresher.synchroniseAllUsers(UsnChangedCacheRefresher.java:189)
at com.atlassian.crowd.directory.ldap.cache.AbstractCacheRefresher.synchroniseAll(AbstractCacheRefresher.java:56)
at com.atlassian.crowd.directory.ldap.cache.UsnChangedCacheRefresher.synchroniseAll(UsnChangedCacheRefresher.java:163)
at com.atlassian.crowd.directory.DbCachingRemoteDirectory.synchroniseCache(DbCachingRemoteDirectory.java:1186)
at com.atlassian.crowd.manager.directory.DirectorySynchroniserImpl.synchronise(DirectorySynchroniserImpl.java:74)
at com.atlassian.jira.crowd.embedded.JiraDirectorySynchroniser.synchronizeDirectory(JiraDirectorySynchroniser.java:77)
at com.atlassian.jira.crowd.embedded.JiraDirectorySynchroniser.runJob(JiraDirectorySynchroniser.java:52)
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:443)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:438)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:462)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:390)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:285)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:282)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)
at java.lang.Thread.run(Thread.java:745)

 

 

This is log details.

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