Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Remove jira software

I have core & software version, when i try remove jira software i get this error

"Unable to match and invalidate token for user user"



1 answer

1 accepted

1 vote
Answer accepted

Hi there,

It looks like you're running into an existing bug, which can be found here:

The workaround, in this case, is to manually delete the files:


1. Schedule downtime
2. Backup Jira
3. Stop Jira
4. Navigate to JIRA_HOME/plugins/installed-plugins directory
5. Delete/Remove out all jira-servicedesk*.jar or servicedesk* files, depending on what application you're looking to uninstall.
6. Start JIRA

Please be sure to watch it, so that you are notified when this is fixed in a future release.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Online AMA this week: Your project management questions answered by Jira Design Lead James Rotanson

We know that great teams require amazing project management chops. It's no surprise that great teams who use Jira have strong project managers, effective workflows, and secrets that bring planning ...

181 views 1 6
Read article

Atlassian Community Events