Remove jira software

Question

I have core & software version, when i try remove jira software i get this error

"Unable to match and invalidate token for user user"

Why?

v8.3.2

Angélica Luz · Accepted Answer

Hi there,

It looks like you're running into an existing bug, which can be found here:

* Trying to uninstall an application results in error "Unable to match and invalidate token for user (myusername)"

The workaround, in this case, is to manually delete the files:

Workaround

1. Schedule downtime
2. Backup Jira
3. Stop Jira
4. Navigate to JIRA_HOME/plugins/installed-plugins directory
5. Delete/Remove out all jira-servicedesk*.jar or servicedesk* files, depending on what application you're looking to uninstall.
6. Start JIRA

Please be sure to watch it, so that you are notified when this is fixed in a future release.

Regards,
Angélica