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JIRA Configuration error

Hello All,

I completed installation and during configuration, after Database configuration, I am getting 503 error.

 

I see this error in atlassian-jira.log when I stop and start application.

 

2019-06-07 15:28:27,369 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from F:\Program Files\Atlassian\Application Data\JIRA\dbconfig.xml
2019-06-07 15:28:28,432 JIRA-Bootstrap ERROR [c.a.jira.startup.ComponentContainerLauncher] A fatal error occurred during initialisation. JIRA has been locked.
com.opensymphony.module.propertyset.PropertyImplementationException: Unable to load values for CacheKey[entityName=jira.properties,entityId=1]
at com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore.propEx(CachingOfBizPropertyEntryStore.java:332)
at com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore.resolve(CachingOfBizPropertyEntryStore.java:105)
at com.atlassian.jira.propertyset.CachingOfBizPropertyEntryStore.getType(CachingOfBizPropertyEntryStore.java:133)
at com.atlassian.jira.propertyset.CachingOfBizPropertySet.exists(CachingOfBizPropertySet.java:139)
at com.atlassian.jira.config.properties.ApplicationPropertiesStore.getOption(ApplicationPropertiesStore.java:158)
at com.atlassian.jira.config.properties.ApplicationPropertiesImpl.getOption(ApplicationPropertiesImpl.java:87)
at com.atlassian.jira.crowd.embedded.ofbiz.SwitchingUserDao.<init>(SwitchingUserDao.java:51)
... 3 filtered

1 answer

Check the dbconfig.xml to make sure it has valid xml in it. It looks like it can't load something that it should. If you can't figure it out - I would reach out to Atlassian support.

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