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Integrity checker: internal server error

Hi All,

I have some problems running integrity checker in my JIRA (v5.2.11) and I'm getting Internal Server Error for this checks:

  • Check Issue for Relation 'ParentProject'
  • Check workflow current step entries

In the log I can't found anything related to it.

What does they do?

Can I raise the log level for this two checks?

6 answers

1 accepted

1 vote
Answer accepted

Hi all,

the problem was caused by apache timeout and I solved it setting the timeout to ten minutes in the proxy_ajp module:

ProxyPass      /jira   ajp://jira-server:8009/jira         connectiontimeout=600 timeout=600 ping=1

Yes, it would be solved pointing directly to the jira server instead of point to reverse proxy. Thanks!!

Thank you for getting to the bottom of this.

0 votes

I cannot find a way out till now, but the problem is becoming critical.


I have some problems with workflow statuses and I think that running "" could solve my problems. Is there a way to run it in another way? Maybe from console inside the server itself?


The error that I have now with the workflow is this:

State of issue [MIDG_PVEND-20] has an action [id=131] which cannot be found in the workflow descriptor

Luca, try adding some more memory to the JIRA instance.  It's possible that you're running out of memory.  In the /bin/ file you should see a few lines:



Ours are set to 3G each.  You don't have to do it this way where the Minumum and Maximum are the same, you can start with 1024m for the minimum.  However, if you have it the same, then Tomcat doesn't have to go and grab the memory - which can be a small performance hit.



Thanks for the suggestion Jason, but it didn't worked.

Memory during the check didn't raise so much:

Heap Configuration:
   MinHeapFreeRatio         = 0
   MaxHeapFreeRatio         = 100
   MaxHeapSize              = 3170893824 (3024.0MB)
   NewSize                  = 44564480 (42.5MB)
   MaxNewSize               = 1056964608 (1008.0MB)
   OldSize                  = 89653248 (85.5MB)
   NewRatio                 = 2
   SurvivorRatio            = 8
   MetaspaceSize            = 21807104 (20.796875MB)
   CompressedClassSpaceSize = 1073741824 (1024.0MB)
   MaxMetaspaceSize         = 17592186044415 MB
   G1HeapRegionSize         = 0 (0.0MB)
Heap Usage:
PS Young Generation
Eden Space:
   capacity = 816316416 (778.5MB)
   used     = 189934960 (181.13609313964844MB)
   free     = 626381456 (597.3639068603516MB)
   23.267320891412773% used
From Space:
   capacity = 119013376 (113.5MB)
   used     = 16939016 (16.15430450439453MB)
   free     = 102074360 (97.34569549560547MB)
   14.232867404752891% used
To Space:
   capacity = 116916224 (111.5MB)
   used     = 0 (0.0MB)
   free     = 116916224 (111.5MB)
   0.0% used
PS Old Generation
   capacity = 472907776 (451.0MB)
   used     = 405112656 (386.3455352783203MB)
   free     = 67795120 (64.65446472167969MB)
   85.66419850960538% used
198946 interned Strings occupying 25168328 bytes.
0 votes

I got a bit deeper inside the code to found that this checks are listed in com.atlassian.jira.appconsistency.integrity.IntegrityCheckManagerImpl and the two that are giving me the errors are these:

  • com.atlassian.jira.appconsistency.integrity.check.PrimaryEntityRelationDelete
  • com.atlassian.jira.appconsistency.integrity.check.WorkflowCurrentStepCheck

It is still not clear for me why I get that error.

0 votes

Luca, Please include the stacktrace received with the internal server error, as you can see what classes and sub errors might have caused it.

I don't have any stacktrace nor in the log nor in the page. The page displays only this message:

Internal Server Error

The server encountered an internal error or
misconfiguration and was unable to complete
your request.

Please contact the server administrator,
 root@localhost and inform them of the time the error occurred,
and anything you might have done that may have
caused the error.

More information about this error may be available
in the server error log.

Apache/2.2.15 (CentOS) Server at jiratest Port 443
0 votes

HI @Luca Andreatta


please follow the steps to find Integrity checker but for this you must have System Administrator permission then only you can do this.


Choose  > System. Select Troubleshooting and Support > Integrity Checker to open the Integrity Checker page.

I think you didn't read my question.

I have already run the integrity checker, but I got an internal server error and I don't understand why.

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