How to remove Resolve issue status from the ticket

Question

Hi,

We have ticket for issue type Like to Like and i see that there is no status/transition mentioned as Resolve issue but i see that in ticket. How to remove that. Can anyone help me on this.

Pramodh Kumar M · Accepted Answer

Hi @Suma Pralhad Kustagi

If you have to clear the resolution for the issue, please add the extra transition to either existing status or new status and add the post-function to clear the field when we transition to that status.

Thanks,
Pramodh