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How to remove Resolve issue status from the ticket

Hi,

     We have ticket for issue type Like to Like and i see that there is no status/transition mentioned as Resolve issue but i see that in ticket. How to remove that. Can anyone help me on this.

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1 answer

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2 votes
Answer accepted
Pramodh Community Leader Feb 16, 2021

Hi @Suma Pralhad Kustagi 

If you have to clear the resolution for the issue, please add the extra transition to either existing status or new status and add the post-function to clear the field when we transition to that status.

Thanks,
Pramodh

Hi Pramodh,

    Thank you for the details

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