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How to install Jira Software Server 10 Users: Starter License

I had Jira Software Server trial license and later purchased Jira Software Server 10 Users: Starter License, but have been unable to install this product. Each time I try to download and install it from My Atlassian page, I am taken instead to the free trial download page. Why propose me a free trial when I have already purchased the product? Can anyone help with the installation procedure without having to download the free trial?

2 answers

0 votes
Mikael Sandberg Community Leader Jan 29, 2020

Hi @Neba Bernard,

Welcome to Atlassian Community.

The free trial download is the same installer as the one you can download from the release notes. Once you have done the install and start up Jira you will be asked to enter your license. If you have not already, you can get your license key by going to my.atlassian.com 

0 votes
Adrian Atlassian Team Jan 29, 2020

Hi @Neba Bernard 

Welcome to the community!

If you already have a Jira instance, there is no need to install another instance. 

You can just update the license from the versions & licenses page 

If you have installed a new instance and it is bringing you to the free trial download page, close that page and come back to your Jira instance ( default URL localhost:8080 ) and apply the license manually. 

Do keep us updated on how it goes. 

Regards,
Adrian Stephen

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