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I owned two JIRA boards that created by others. When I create a new story on one board, the component could be automatically set as the group tag "Waterdrop", however, the component could not be automatically set as the correct value "Interstellar" on another board. Per my check, they have the same configurations, could you please help to suggest how to solve this issue?
The story will be invisible on my board if the component auto set fails.
I am a little confused as you are showing identical create screens in the same project and issue type. In what context of creating the issue do you see the component field populated?
I would start by checking the Create transition for your story issue type workflow. See if there is a Post Function that is doing something to set the Component field.
In the Project settings -> Component
Make the Interstellar as the default value.
This assumes that you are the Jira adminstrator.
Hi @jessie.yang ,
Apologies, I have misread your problem.
To answer your question, out of the box it will not automatically add the value of any Component when you create the ticket.
Please check if the instance have ScriptRunner / JMWE add-ons installed.
If so you can visit this link to check if the automation is in place to put the default value in create screen.
I'm pretty sure your Jira Administrator should be able to do it.