Gadget Error on Dashboard

[Drishti Maharaj]

Hi,

We just started getting this error on our gadgets on our dashboards and we are unsure as to why as nothing changed that we know off:

This gadget cannot be displayed on your dashboard. This could be due to a licensing problem or an application error. If you need this gadget, contact your administrator for assistance. Otherwise, you can remove it from your dashboard.

Is there anything specific that we need to look at to try and determine what the error could be?

I had a look at the "Atlassian Jira - Plugins - Gadgets Plugin" and it shows 113 of 114 modules enabled. The one module not enabled is "Text (text-gadget)" but not sure if this is an issue as the gadgets not showing are the favourite filters.

Thanks

[Dave Mathijs]

Hi @Drishti Maharaj 

Have you identified which gadget displays the error message on the dashboard?

Is it a default gadget from Jira or a gadget from a third-party app?

[Drishti Maharaj]

Hi @Dave Mathijs ,

It seems to be only the "favorite filter" gadget that we have been using across all dashboards that displays this error.

Other gadgets like pie chart, two dimensional filters are all working

I think it is the default gadget available on JIRA (I have attached an image, not sure if that helps?)

Thanks 

[Dave Mathijs]

Does the favorite filter gadget give an error when you add it as only gadget to a new test dashboard?

[Drishti Maharaj]

If I create a new dashboard and add a gadget, the favorite filter gadget is not even shown as an option anymore.

Many users use that gadget so not sure what changed for it not to show so suddenly.