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Downloading BigPicture Calendar View

Hey, 

I'm receiving the following error message when trying to download a Calendar View from my BigPicture...any suggestions on how I can resolve this would be greatly appreciated as I can't find anything online that mentions the use of the Export tool with the calendar, even inside the BigPicture documentation. I've also tried uploading a new template to test, but BigPicture doesn't allow for templates to be set with the Calendar module...Help!

Error Message Received:

Export Manager

Oops... we've got a problem!

Your template is not configured correctly and has failed 

Please contact support

 

1 answer

0 votes
Anna-BigPicture Marketplace Partner May 31, 2022

Hi @shona

Please check our documentation to ensure you have installed and configured everything correctly. If yes, please reach out to our Technical Team to investigate your case individually.

Thanks Anna

Like Anna-BigPicture likes this

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