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Dashboard Gadget Error

Hello Team,

We are getting an error as "This gadget cannot be displayed on your dashboard. This could be due to a licensing problem or an application error. If you need this gadget, contact your administrator for assistance. Otherwise, you can remove it from your dashboard"

I have attached the error screenshot for your perusal.

Please advise to fix the issue.

Thanks and Regards,

Malisha T

Error Dashboard.PNG


2 answers

0 votes
G subramanyam
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 23, 2023

Hi @Malisha Thapa welcome to the Atlassian community.

  • Please check if the gadget license has expired or is not configured properly.
  • Compatibility with your current version of Jira Software.
  • If you are the admin, you may check the logs for more details.
  • Try uninstalling/ remove and readd the gadget.

If you have already followed the above steps, than the only option I suggest is to contact that gadget support team.

0 votes
Danut M _StonikByte_
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 23, 2023

Hi @Malisha Thapa,

Are these gadgets from a Jira plugin or are they Jira native gadgets?

If they are from a plugin, please check if the plugin is still installed and enabled (Jira Administration > Apps > Manage Apps).  

If want to build a powerful dashboard for your Support team, please also consider this post from our blog: An effective dashboard for Service Desk and Customer Support teams in Jira Service Management  

Thank you,

Danut M.

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