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Collective e-mail notifications do not work

Hello together,

we have a problem with our Jira Core 8.5.2 instance. The collective email notification do not work. Has anyone a idea what the problem might it be or how to proceed with such a problems?

Our normal e-mail notification works without problems, when we set the collective email notification we won't get any more e-mails.

In the atlassian-jira_batch_notify_errors.log I have this error-codes. Can the problem be caused by the server working behind a reverse proxy (192.168.1.3 - SophosUTM)? Or is it a database problem?

2020-01-16 15:46:03,087+0100 JIRA-INFORM-Thread-4 ERROR anonymous 516x12931x1 19d79v 192.168.1.245,192.168.1.3 /secure/CreateWorklog.jspa [c.a.j.p.m.service.provider.MobileNotificationRecipientProvider] Can not get mobile recipients
com.querydsl.core.QueryException: Caught SQLServerException for select "AO_0A5972_NOTIFICATION_SETTING"."ID", "AO_0A5972_NOTIFICATION_SETTING"."TYPE", "AO_0A5972_NOTIFICATION_SETTING"."USER_KEY", "AO_0A5972_NOTIFICATION_SETTING"."KEY", "AO_0A5972_NOTIFICATION_SETTING"."VALUE" from "null"."AO_0A5972_NOTIFICATION_SETTING" "AO_0A5972_NOTIFICATION_SETTING" where ("AO_0A5972_NOTIFICATION_SETTING"."USER_KEY" in (?, ?)) and "AO_0A5972_NOTIFICATION_SETTING"."KEY" = ? and "AO_0A5972_NOTIFICATION_SETTING"."TYPE" = ?

2020-01-16 15:46:03,087+0100 JIRA-INFORM-Thread-4 ERROR anonymous 516x12931x1 19d79v 192.168.1.245,192.168.1.3 /secure/CreateWorklog.jspa [c.a.j.p.inform.performance.MeasurementWorkerFactory] Exception occured
com.querydsl.core.QueryException: Caught SQLServerException for insert into "null"."AO_733371_EVENT" ("CREATED", "EVENT_TYPE", "USER_KEY", "ACTION", "ACTION_ID", "EVENT_BUNDLE_ID") values (?, ?, ?, ?, ?, ?)
  

 

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