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Collective e-mail notifications do not work

Hello together,

we have a problem with our Jira Core 8.5.2 instance. The collective email notification do not work. Has anyone a idea what the problem might it be or how to proceed with such a problems?

Our normal e-mail notification works without problems, when we set the collective email notification we won't get any more e-mails.

In the atlassian-jira_batch_notify_errors.log I have this error-codes. Can the problem be caused by the server working behind a reverse proxy ( - SophosUTM)? Or is it a database problem?

2020-01-16 15:46:03,087+0100 JIRA-INFORM-Thread-4 ERROR anonymous 516x12931x1 19d79v, /secure/CreateWorklog.jspa [c.a.j.p.m.service.provider.MobileNotificationRecipientProvider] Can not get mobile recipients

2020-01-16 15:46:03,087+0100 JIRA-INFORM-Thread-4 ERROR anonymous 516x12931x1 19d79v, /secure/CreateWorklog.jspa [c.a.j.p.inform.performance.MeasurementWorkerFactory] Exception occured
com.querydsl.core.QueryException: Caught SQLServerException for insert into "null"."AO_733371_EVENT" ("CREATED", "EVENT_TYPE", "USER_KEY", "ACTION", "ACTION_ID", "EVENT_BUNDLE_ID") values (?, ?, ?, ?, ?, ?)


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