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Is it possible to link a sub-task to a request type? I need a sub-task to be triggered if/when the Partner issue type is selected AND the "activating a partner" request type is selected.
@Shawn Wallace - hi Shaun! Why a sub-task instead of a normal issue type? Curious on the problem context. Is there reporting going on, or does a team work out of a single issue?
Hi Dave! i need the one Issue Type submission to trigger subtasks for 3 different depts.
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Ahh - so within the current request, if you choose certain things, you want sub-tasks to be made and attached to the current request ticket?
p.s. Ismael is correct in that you can't literally map a request type to a sub-task issue type.
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Alright...Is there something that i can do to accomplish what the PM is requesting?
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@Shawn Wallace - I'd use project Automation to do this.
When an issue is created, and matches the dropdown choices you want, then create sub-tasks.
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My example above is general - you would replace the different rules to fit your needs.
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@Shawn Wallace - my pleasure! Hope this gets you far enough to be dangerous.
To recap (for anyone who finds this thread later), you can use Automation to create sub-tasks within the current request if certain conditions are met.
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Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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