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Can sub-tasks be mapped to request types?

Is it possible to link a sub-task to a request type? I need a sub-task to be triggered if/when the Partner issue type is selected AND the "activating a partner" request type is selected.

2 answers

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1 vote
Answer accepted

@Shawn Wallace - hi Shaun! Why a sub-task instead of a normal issue type? Curious on the problem context. Is there reporting going on, or does a team work out of a single issue?

Hi Dave! i need the one Issue Type submission to trigger subtasks for 3 different depts.

Ahh - so within the current request, if you choose certain things, you want sub-tasks to be made and attached to the current request ticket?

p.s. Ismael is correct in that you can't literally map a request type to a sub-task issue type.

Alright...Is there something that i can do to accomplish what the PM is requesting?

Dave Liao Community Leader Jun 15, 2021

@Shawn Wallace - I'd use project Automation to do this.

When an issue is created, and matches the dropdown choices you want, then create sub-tasks.

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Dave Liao Community Leader Jun 15, 2021

My example above is general - you would replace the different rules to fit your needs.

Thank you Dave!

Like Dave Liao likes this
Dave Liao Community Leader Jun 15, 2021

@Shawn Wallace - my pleasure! Hope this gets you far enough to be dangerous.

To recap (for anyone who finds this thread later), you can use Automation to create sub-tasks within the current request if certain conditions are met.

1 vote
Ismael Jimoh Community Leader Jun 15, 2021

No it cannot.

Thank you Ismael.

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