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When a user shows with a different name in Jira, it means that it's something related to their profile, because since 2017 with Atlassian account, admins can no longer manage users' information.
Can you please ask the user to go to their profile on id.atlassian.com and check how their full name and public name are set?
If you have any other question regarding this matter, please let us know.
Hi community 👋, as every Monday we're bringing you a quick update on what happened in the Atlassian ecosystem last week. There were a few interesting events like for example the announcement of th...
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