Why am I seeing Assignee and Reported user numbers and not actual names in JIRA ?
Assignee : User a169db
Reporter : User a169db
They are supposed to be actual names
Thank you for reaching out to Atlassian Community!
When a user shows with a different name in Jira, it means that it's something related to their profile, because since 2017 with Atlassian account, admins can no longer manage users' information.
Can you please ask the user to go to their profile on id.atlassian.com and check how their full name and public name are set?
If you have any other question regarding this matter, please let us know.