Is there any option to add the Comment field to the Approve Request screen when an approver pushes the Approve link and is redirected back to the Jira Customer Portal? This is part of the embedded Approval workflow within Jira.
I see the comment field when the Approver pushes decline they have the option to leave a comment. But what if we require the Approver to also leave a comment when we want them to approve a request?
I think you find the answer in this discussion.
Thank you for your idea. I checked the screens and I don't see anything that points to the Approval or even the decline screen that comes up after using the embedded approval workflow in Jira. Just to provide further detail. Here is the basic approval/decline email that comes out of the box. The second attachment below is what I want to edit and add a comment box to. Here is the URL if it matters so you can see if comes from the servicedesk side. : https://jiratest.emc.org/servicedesk/customer/user/approval-action/IS-386936/24/approve
Ah, you are clicking on the Approve button within an email. I am afraid I have no experience with that. I would submit a ticket to Atlassian Support to see if they can help you track down the screen or can verify if it is even available to add a comment there.