IN the past I’ve been able to reply to emails from Jira and have the contents of my email be automatically applied as a comment to the ticket. That doesn’t seem to work with New Jira installation. Can that be made to work?
What you require is easy to setup, you need to have an mail handler setup, details are here
You will need to contact your Jira admin for this.
It sounds like your new installation does not have mail handlers set up correctly to process incoming mail.
See https://confluence.atlassian.com/adminjiraserver071/creating-issues-and-comments-from-email-802592933.html as a starter (adjust for your Jira version, although it's not really changed between 7.0 and 7.11)
Hi everyone 👋, I really like the format of the webinar opportunities summary that @Jimmy Seddon posts monthly on the Welcome Centre group. It's a great place to go to check that you didn...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events