Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,257,107
Community Members
 
Community Events
164
Community Groups

Linked Issue resolved - leave comment on linked issues (Automation)

Edited

Hello,

I'm new to using automation rules so apologies if this is a little basic.

In my company we usually link JSM tickets to other Jira project tickets if something has been escalated. Currently, we have it setup that once it is linked to another project and that issue is done/resolved, a comment will be left on the JSM ticket that the ticket was resolved.

This is an automation rule from Legacy Automation.

I now want to recreate that rule because there are more use cases for different projects but I've struggled to define the first bit (A linked issue is transitioned) in the new Automation. I wasn't the person to set up the initial rule and new automation seems to work differently. Any ideas?

This is the legacy automation rule we have in place and a sample screenshot of I want to see in practise -

jira.pngjira2.png

Thanks in advance!

1 comment

Hi @Sophia Ashley here's what a similar rule looks like on our recently migrated Jira Cloud:

2021-10-19_08h01_48.png

The big gotcha that caught us was around permissions for the automation userid - here is the documentation: 

"The rule actor is the user who executes a rule. This user must have the relevant permissions to trigger the rule, and complete any actions that may be performed."

"The Automation app user rule actor cannot be added to these user groups. You will need to configure any transition conditions with project roles in order to provide the appropriate permissions. By default, the automation rule actor is in the `atlassian-addons-project-access` role."

Hope this helps. I can fill in more details if needed.

Kel

Like # people like this

Take 2: Here's the link to the docs again.

Like Sophia Ashley likes this

That looks exactly like what I needed! I'll give that a try. Thanks a lot!

Like Kelly Arrey likes this

@Kelly ArreyThis has worked perfectly! Thanks again!

Like Kelly Arrey likes this

We have this rule set up with the comment being private in JSM.

image.png

Comment

Log in or Sign up to comment
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you