Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Unavailable node shown in create support zip page

Shirley Tsai
Shirley Tsai
Contributor
March 14, 2019

Atlassian Troubleshooting and Support Tools plugin: 1.14.3

Jira DC: 7.6.9

Environment: Jira Development

Cluster nodes:

  • node1 and node2 are alive
  • node3 and node4 are not alive

Question:

Jira DC has 2 available nodes in development environment.  We're not sure why it shown four nodes in create support zip page.  This's not normal situation or default has node1 ~ node4?

Answer
Watch
Like Be the first to like this
975 views

1 answer

Suggest an answer

Log in or Sign up to answer
0 votes
Shirley Tsai
Shirley Tsai
Contributor
April 24, 2019

I think I get the answer.  When we do the refresh from Production to Development, it will restore 4 nodes information to DB of Development.  Actually, development only has three nodes.  The follow with Atlassian KB, we fix this situation on Dev.  Please refer to https://confluence.atlassian.com/jirakb/removing-abandoned-offline-nodes-in-jira-data-center-946616137.html

Reply
groups-icon
Data Center
TAGS
AUG Leaders

Atlassian Community Events

    See all events