recovery_admin user is not able to change the admin password in the recovery mode.

[techtailorsaus]

I followed the tutorial in regards to reset my admin password on confluence server, however, the recovery_admin user seems to have only reading rights, therefore I can't change anything. Can someone help me reset my admin account of confluence? I am using Linux OS.

[Patrik Strand]

I have the same problem. (Worth noting is that I imported the data using restore on a recovery file from a different server.)

I can't delete a user or edit password

2020-09-20 21:13:35,433 ERROR [Long running task: Delete User: donald] [core.task.longrunning.AbstractLongRunningTask] runInternal Error during user deletion

-- url: /admin/users/removeuser-confirm.action | referer: http://localhost:8090/admin/users/removeuser.action?username=donald | traceId: ee2ef0bdcb5e7895 | userName: recovery_admin | action: removeuser-confirm

com.atlassian.confluence.user.UserManagementOperationFailedException: com.atlassian.crowd.exception.InvalidAuthenticationException: Application failed to authenticate

---- EDIT PASSWORD log

-- referer: http://localhost:8090/admin/users/setuserpassword.action?username=patrik | url: /admin/users/dosetuserpassword.action | traceId: e040ee3b872a5423 | userName: recovery_admin | action: dosetuserpassword

2020-09-20 21:12:11,607 ERROR [http-nio-8090-exec-7] [confluence.user.actions.CreateUserAction] execute Failed to create user: pat

-- referer: http://localhost:8090/admin/users/createuser.action | url: /admin/users/docreateuser.action | traceId: 6eaf42f9199bfaf1 | userName: recovery_admin | action: docreateuser

com.atlassian.confluence.user.UserManagementOperationFailedException: com.atlassian.crowd.exception.InvalidAuthenticationException: Application failed to authenticate

[JP _AC Bielefeld Leader_]

Hi,

so you tried:

https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html

Best

JP

[techtailorsaus]

Hi,

I did try it a few times. I can log in with the recovery_admin account but I can not change anything. Every time I try to reset my original admin password, it throws an error

• Failed to change the user password. Check your server logs for more information.

The account shows the ready only access. I tried to find the logs at few places but I couldn't find anything useful. Any suggestions on what to do next?

~M

[JP _AC Bielefeld Leader_]

Hi,

search for a file named application.log

Best

JP

[techtailorsaus]

Hello,

I couldn't find 'application.log' anywhere but I found the following in atlassian-confluence.log.

2020-02-24 10:37:11,237 WARN [http-nio-9100-exec-10] [atlassian.seraph.auth.DefaultAuthenticator] login login : 'recovery_admin' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.

It seems the recovery_admin doesn't have permission to change anything. Can we change the writing permissions of the user somehow?

~M