We are currnetly using confluence 5.10 and looking to have user notified via email when when we tag individual user or a DL group.
DL group: will be created in outlook and same email will be used as a user account for tagging purpose.
We tried tagging individual user and group but the notification are not created and send to the user/group email address.
Looking at the documention of 5.10, under the NOTES section states "The functionality is provided by a plugin called the 'Confluence Mentions Plugin'.".
5.10 documention link: https://confluence.atlassian.com/conf510/mentions-829077759.html
We search for this add-on on Atlassian website as well as internal serach within confluence but we are unable to locate the add-on.
Even, the latest version of confluense 6.2 stats same thing. See below URL.
6.2 docuemntion link: https://confluence.atlassian.com/doc/mentions-251725350.html
My question is, documention is outdated? Also, how can I achieve notification when user is tagged (not by watching a page).
Just to make sure, you're getting other emails from Confluence right? A misconfigured mail server will result in these not sending even if the plugin is enabled.
Now, for the actual plugin itself. I believe it's enabled by default so if it's not working, likely someone manually disabled it. Here's how to check:
As a system plugin, you can't uninstall it. So it'll be there, either enabled or disabled. Let us know how it goes!
I forgot to mention we are using Server version.
@Daniel Eads - Thank you for providing detail information. Based on your steps we were able to find the system plugin and we verified it is "ENABLE".
In terms of other emails, if user is watching the page and if page is modified we are seeing an email notification but we are still not able getting a notfication for being tagged.
Are there different confiuration, we need to perform to turn that on?
Any help will be greatly appericated.
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