login error message

zeljo_opacak February 29, 2024

Hello everyone,

We have two colleagues in our company who cannot log in to Confluence and Jira, even though the authorizations have been set up.

https://mbld-confluence.dot.i.mercedes-benz.com/
https://mbld-jira.dot.i.mercedes-benz.com/

Can you please help here

 

best regards

Zeljo

 

 

2 answers

0 votes
zeljo_opacak March 3, 2024

FM_Confluence_Jira.png

0 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 29, 2024

What error do they receive? 

zeljo_opacak March 3, 2024

You can't log in at this time.

Please contact your administrator. Specify this error ID: (see Appendix)

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 4, 2024

are you the organizations admin? If so, have you inspected the users under user management? That is where I would start and if necessary reset the password.

zeljo_opacak March 4, 2024

We have removed both users several times and created new ones, but unfortunately it has not led to success. The same error message appears over and over again!

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 5, 2024

I would suggest opening a support request with Atlassian.

zeljo_opacak March 5, 2024

ok, thanks!

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