login error message

[zeljo.opacak]

Hello everyone,

We have two colleagues in our company who cannot log in to Confluence and Jira, even though the authorizations have been set up.

https://mbld-confluence.dot.i.mercedes-benz.com/
https://mbld-jira.dot.i.mercedes-benz.com/

Can you please help here

best regards

Zeljo

[zeljo.opacak]

[Jack Brickey]

What error do they receive? 

[zeljo.opacak]

You can't log in at this time.

Please contact your administrator. Specify this error ID: (see Appendix)

[Jack Brickey]

are you the organizations admin? If so, have you inspected the users under user management? That is where I would start and if necessary reset the password.

[zeljo.opacak]

We have removed both users several times and created new ones, but unfortunately it has not led to success. The same error message appears over and over again!

[Jack Brickey]

I would suggest opening a support request with Atlassian.

[zeljo.opacak]

ok, thanks!