javax.servlet.error.status_code: 500

[Puranam Rajendra]

Request Unique ID : 75dbbe5e-1de1-4662-a9b4-c091b73c7a85
--------------------------
JVM Stats
--------------------------
allocatedHeap = 4275568640
usedMemory = 1083358280
availablePermGen = 195247320
totalMemory = 4275568640
freeMemory = 3192210360
maxPermGen = 402653184
usedPermGen = 207405864
freeMemoryInMegabytes = 3044
freeAllocatedHeap = 3192210360
availableHeap = 3192210360
usedMemoryInMegabytes = 1033
maxHeap = 4275568640
usedHeap = 1083358280
totalMemoryInMegabytes = 4077
--------------------------
Request Information
--------------------------
URL: http://cawiki.ca.com/500page.jsp
Scheme: http
Server: cawiki.ca.com
Port: 80
URI: /500page.jsp
Context Path:
Servlet Path: /500page.jsp
Path Info: null
Query String: null
--------------------------
Attributes
--------------------------
javax.servlet.forward.request_uri: /rest/mywork/latest/status/notification/count
javax.servlet.forward.context_path:
javax.servlet.forward.servlet_path: /rest
javax.servlet.forward.path_info: /500page.jsp
os_securityfilter_already_filtered: true
atlassian.core.seraph.original.url: /500page.jsp
javax.servlet.error.status_code: 500
javax.servlet.error.servlet_name: noop
com.opensymphony.sitemesh.USINGSTREAM: false
com.atlassian.gzipfilter.GzipFilter_already_filtered: true
loginfilter.already.filtered: true
javax.servlet.error.message: Internal Server Error
com.opensymphony.sitemesh.APPLIED_ONCE: true
com.atlassian.core.filters.HeaderSanitisingFilter_already_filtered: true
__cleanup_recursion_counter: 0
com.atlassian.confluence.web.filter.validateparam.RequestParamValidationFilter_already_filtered: true
javax.servlet.error.request_uri: /rest/mywork/latest/status/notification/count
--------------------------
Parameters
--------------------------

[Giuliano C_]

Hi Puranam, 

generally, when we face issues related to a 500 error in Confluence without any recent modification, we could be facing it regarding the following points:

1. Check if <CONFLUENCE-HOME> is not writable (check the permission of the directory and sub-directories)
2. Confluence database is not available - check the connection parameters in <CONFLUENCE-HOME>/confluence.cfg.xml and verify if the database user has access to all confluence tables and if the password is the same.

If that doesn't work, as Nic mentioned, can you please let us know what's displayed in the latest atlassian-confluence.log file which is inside <Confluence Home/logs> directory when Confluence is starting?

Cheers, 

Giuliano

[rrudnicki]

Hi Puranam,

It’s a error message pretty generic and Nic said, more information will help us to help you :). 

However, In a quick search I’ve found some similar errors:

https://answers.atlassian.com/questions/279477/help-with-error-http-500-on-confluence

https://answers.atlassian.com/questions/201441/confluence-unusable-after-restart

Regards, 

Renato Rudnicki

[Nic Brough -Adaptavist-]

Yes, something is broken.  What does the log file say is going wrong, and what are you doing that makes it happen?