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can't paste jira link in cofluence

wanttolearn1

when one of my user's try to paste a take he opened in JIRA inside confluence

the link appears for a second and then disappear.

for me as admin it doesn't happen.

should i use any special permissions for this user?

Accepted answers

wanttolearn1

after cleaning cache it works only on chrome......

All comments

Rob Woodgate

Hi,

You don't need any special permissions to paste a JIRA link into Confluence, other than permission to view the JIRA item (which apparently he does). Are you and he using the same browser?

wanttolearn1

this happens on all browsers

Rob Woodgate

Ok. Sometimes it's a browser issue, but apparently not in this case.

So, it happens on all browsers, and the user has permission to view the JIRA issue. Next thing to find out is whether it's the autoconvert process. What happens if the user adds a JIRA Issue macro that just returns that single issue? (In other words, what happens if the user manually adds the JIRA Issue, rather than allowing the autoconvert process to do it for him?)

wanttolearn1

after cleaning cache it works only on chrome......

Rob Woodgate

It's surprisingly common to find Confluence issues that occur on one browser, but not on another. If it's working for him in Chrome then that's a good workaround until the issue is fixed; at this point your best bet is to log a support ticket and ask Atlassian to investigate so they can fix the issue.

wanttolearn1

where do i open a ticket

Rob Woodgate

Using Atlassian's Support Desk - the link for Confluence Cloud tickets is here: https://support.atlassian.com/servicedesk/customer/portal/23/create/185