Hello @Andy Gulay
Do you check Atlassian-jira.log?
Is there any error during backup XML process?
Best regards.
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Do you have still support?
If you have support I recommend to open an issue about it in the following link.
https://support.atlassian.com/contact/
Or wait that other guys can help you about this problem.
Sorry.
Good luck!
Best regards.
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