The confluence user with valid account in JIRA Server (logs in JIRA successfully) cannot log in confluence (invalid name/password message).
The another confluence user with valid account in JIRA Server (logs in JIRA successfully) logs in confluence without problem.
The only one difference I recognised is in "Unsynced from Directory" list. The first confluence user is stated within the "Username" field expression (ie.: user1,user2,user3), whilst the other user is NOT.
Shall I delete the records from the "Unsynced from Directory" list to fix the problem?
A user will appear in the Unsynced from Directory tab if they were previously deleted from Confluence (or removed from an external directory that was then synchronised with Confluence). A user is considered 'unsynced' if it exists in the
user_mapping table and has a username, but lacks a corresponding record in the
cwd_user table for their full name and email address.
Please check this documentation for more information about unsynced users
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