Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Why some user from JIRA Server cannot login in confluence?

The confluence user with valid account in JIRA Server (logs in JIRA successfully) cannot log in confluence (invalid name/password message). 

The another confluence user with valid account in JIRA Server (logs in JIRA successfully) logs in confluence without problem.

The only one difference I recognised is in "Unsynced from Directory" list. The first confluence user is stated within the "Username" field expression (ie.: user1,user2,user3), whilst the other user is NOT.

Shall I delete the records from the "Unsynced from Directory" list to fix the problem?  

 

1 answer

1 accepted

0 votes
Answer accepted
Mirek Community Leader Aug 31, 2019

A user will appear in the Unsynced from Directory tab if they were previously deleted from Confluence (or removed from an external directory that was then synchronised with Confluence). A user is considered 'unsynced' if it exists in the user_mapping table and has a username, but lacks a corresponding record in the cwd_user table for their full name and email address. 

Please check this documentation for more information about unsynced users

https://confluence.atlassian.com/doc/delete-or-disable-users-138318.html

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Confluence

What do you think is the most *delightful* Confluence feature? Comment for a prize!

- Create your own custom emoji 🔥 - "Shake for Feedback" on mobile 📱 - An endless supply of GIFs via GIPHY 🤩 Is there anything quite as nice as a pleasant surprise? Comment below with what...

402 views 23 8
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you