It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Why can't a user that has view and edit access no access a space?

We have our users tied to Active Directory and I have a user that added to group in AD and she shows in the group in Confluence. She can access other spaces in Confluence but when she was added to this group she cannot access the space. I added her as an individual with view and edit and she still cannot access the space.

 

I've never seen this in the 5 years I have been using confluence. Any and all suggestions appreciatiated.

 

Eric

1 answer

1 accepted

0 votes
Answer accepted

Hello Eric,

Does this user have a license? Sorry for the dump question but maybe it comes from a bad group attribution from your AD.

Regards,
Florian

Florian,

 

Yes, the user has a license. She can access other spaces in Confluence. I have tried adding her as an individual with no luck as well. Everyone else in the group has access without any issues.

 

Thank your,

Eric

What error message is she getting?

Have you check the Restricted pages inside the Space configuration?

Florian

Yes, Most of the pages do not have a restriction. this is the error she gets:

 

“Page not found”

 

Is there some type of logging that might show the issue?

 

Thanks,

Eric

Hi Eric,

Only documentation have found is this one.

Have you think about raising a ticket to Atlassian Support?

Regards,
Florian

Like espeake_dmp_com likes this

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Confluence

Lessons and Learnings: Six Months of Working Remote [Discussion]

Hey there, folks! For most of us, the past six months- yes, you read that right- have been a journey. More people than ever before have pivoted to working remotely, and navigating being on-scre...

8,367 views 6 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you