Why can't I get past upload Photo?

I down loaded the Confluence Free trial snd I can't get past upload Photo?

4 answers

Once you upload your picture, you can set it as your profile picture and then click on the link to the home page.

I can't upload the picture. I was able to with the Jira free trial yesterday. But with the Confluence free trial, it says

Lastly, upload a photo of yourself so people can recognize you

The options are "Upload an image" "Take a Picture" and "Skip".

The "Upload an image" button does nothing.

The "Take a Picture" button flashes a page that looks like it could allow me to upload an image but returns me very quickly to the upload a photo page.

The "Skip" button does the same thing the "Take a Picture" button does.

There are no other options.

Hi Peter,

If you are on OnDemand we can take a closer look at the instance to understand what could be happening. This behaviour may be caused by one of our onboarding screens for newly created instances that not all users might be able to see and help you with in Atlassian Answers forum.

Please log the Problem at support.atlassian.com with Priority 2 and we'll get it looked at shortly after.

Best regards,

0 vote

Heya Peter,

In case of not raising the ticket yet, may we know if there's something related to the pictures not being displayend in your your latest atlassian-confluence.log file which is inside <Confluence Home/logs> directory? Just copying and pasting the information rleated to the button should help us.

PS: Can you confirm if other operations for Confluence pages, like, insert images are behaving as the same?



I am seeing the exact same issue right now on 5.8.9. How was this solved?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Tuesday in Confluence

We want to see the templates you've created in Confluence!

Hi Community, Jessica here from the Confluence Product Marketing team!  July’s community challenge is all about sharing pictures  — and as an extension of our first post on what ...

384 views 17 9
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you