Hi Kathy,
Based into your logs I believe we are facing this bug: https://jira.atlassian.com/browse/CONF-32094 which was fixed on version 5.4.3, however you've mentioned your Confluence version is 5.5.6, but you Build number is 4517 which looks a old version from Confluence.
So, since the information are divergent, I recommend you to raise a ticket with Atlassian to further investigate this case.
Regards,
Renato Rudnicki
Thanks Eduardo for your input. I checked my log and is states:
2015-11-03 15:13:13,962 INFO [http-bio-80-exec-158] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Build number 4517: "Migrate all Page Templates using a storage format round-trip conversion" - Not Ok
2015-11-03 15:13:13,962 INFO [http-bio-80-exec-158] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Backward compatibility for export: "Migrate all Page Templates using a storage format round-trip conversion" prevents compatibility before 4517
2015-11-03 15:14:31,369 WARN [http-bio-80-exec-123] [atlassian.confluence.themes.DefaultThemeManager] extractTheme Unable to find configured theme module: com.refinedwiki.confluence.plugins.theme.original:RefinedWikiTheme50
2015-11-03 15:14:31,369 WARN [http-bio-80-exec-123] [atlassian.confluence.themes.DefaultThemeManager] extractTheme Unable to find configured theme module: com.refinedwiki.confluence.plugins.theme.original:RefinedWikiTheme50
2015-11-03 15:14:31,369 WARN [http-bio-80-exec-123] [atlassian.confluence.themes.DefaultThemeManager] extractTheme Unable to find configured theme module: com.refinedwiki.confluence.plugins.theme.original:RefinedWikiTheme50
2015-11-03 15:14:31,369 WARN [http-bio-80-exec-123] [atlassian.confluence.themes.DefaultThemeManager] extractTheme Unable to find configured theme module: com.refinedwiki.confluence.plugins.theme.original:RefinedWikiTheme50
2015-11-03 15:14:33,834 WARN [http-bio-80-exec-123] [atlassian.confluence.themes.DefaultThemeManager] extractTheme Unable to find configured theme module: com.refinedwiki.confluence.plugins.theme.original:RefinedWikiTheme50
2015-11-03 15:14:33,834 WARN [http-bio-80-exec-123] [atlassian.confluence.themes.DefaultThemeManager] extractTheme Unable to find configured theme module: com.refinedwiki.confluence.plugins.theme.original:RefinedWikiTheme50
Thanks for any input--
Kathy
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hello Kathy,
Would you please confirm that the backup was not created under <confluence-home-directory>/backups?
In case you are not sure where the <confluence-home-directory> is located, please refer to this documentation: https://confluence.atlassian.com/display/DOC/Confluence+Home+and+other+important+directories
If the backup is not there indeed, please try to tail -f the <confluence-home-directory>/logs/atlassian-confluence.log file and generate the backup again to see if there's any error showing in the logs.
If you are hosting Confluence on a Windows environment, try to replicate the problem and check the latest log entries, since tail is not available.
I hope it helps,
Eduardo
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.