Although I have configured my AD connector to add users to the confluence-users group automatically when they login, this doesn't happen in all cases.
There are many, but the attached screenshot shows just one use as an example.
In cases like that, I suggest you to check the logs to see errors related to membership.
Also check if the confluence-users group have the "Can Use" in Global Permissions.
Also if you have more then one directory set (e.g. Confluence Internal and LDAP), be sure that you don't have 2 users with the same username.
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