What would cause the Macro browser to be unable to load?

We have just installed Confluence 3.5.13 on a sandbox machine for evaluation. When attempting to add a macro to an existing page, an error window displays stating: There has been an error loading the macro browser. Please try again or see your system administrator.

6 answers

1 accepted

1 vote
Accepted answer

I've had this issue come up a couple of times. Restarting the Confluence Service on the server cleared it up both times.


Restarting the Confluence Service Resolved the error - "There has been an error loading the macro browser. Please try again or see your system administrator."

Perhaps you are having the same issue as this – Why won't the Macro Browser load, after we upgraded from 3.5.5 to 4.1?

>>The only time I've seen this problem is when there was a third party or custom plugin installed that wasn't 4.x compatible. Have you got any third party plugins installed that may not be 4.x compatible? If so, you could try disabling them via the admin console and re-enabling them one by one. Also, is there anything in the logs that could give a clue as to why the browser is not loading?

We have the same problem. Any help?

my first thought is, have you considered loading the newest version of confluence 4.1? Then what browser are you using? What os are you running on?

fair enough. So are you seeing the same behavior in both IE and Firefox? And are you currently running the default Confluence, or have you already loaded your database into it?

It is required the existing data from our current 3.0.2 installation migrate forward. Upgrade instructions indicate installing 3.5.x before going to 4.x is required.

An additional symptom is that neither the Rich Text editor nor the Preview work while attempting to edit a page.

Confluence Version 3.5.13
Build Number 2171
Java Runtime Environment
Operating System Linux 2.6.18-194.11.4.el5
OS Architecture amd64
Application Server Apache Tomcat/6.0.32
Servlet Version 2.5
Java Version 1.6.0_27
Java Vendor Sun Microsystems Inc.
JVM Version 1.0
JVM Vendor Sun Microsystems Inc.
JVM Implementation Version 20.2-b06
Java Runtime Java(TM) SE Runtime Environment
Java VM Java HotSpot(TM) 64-Bit Server VM
Database Information
Database name MySQL
Database version 5.0.91
Database Dialect com.atlassian.hibernate.dialect.MySQLDialect
Database Driver Name com.mysql.jdbc.Driver
Database Driver Version mysql-connector-java-5.1.11 ( Revision: ${svn.Revision} )
Database Connection URL jdbc:mysql://localhost/confluence?autoReconnect=true
Database Connection Transaction Isolation Read committed
Database Latency 0

After reviewing the current installed instance of Confluence it was found that more than 40% of used plugins are Outdated. Using the UPM to automatically update all plugins was unsuccessful. Between these facts and the other recommendations, all added plugins were removed, then reinstalled one by one.

This seems to have resolved the initial problem with the macro browser. Thanks to all for the "second set of eyes" on this problem.

0 votes

Just resurrecting an old thread, another possible cause is when you have global/space layout changes leftover from before the upgrade. Any time you make changes it saves a snapshot of the layout, so after an upgrade Confluence can be referring to old/deprecated code.

Removing the layouts temporarily is a good way to test.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in New to Confluence

How to use Confluence Cloud for stakeholder management

Most of us don’t need much convincing that stakeholder management is important. It just makes sense that keeping everyone in-the-know on projects and assigning clearly defined roles is key to having ...

1,011 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you