It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

We are upgrading our Atlassian suite and are having problems re-starting Confluence. Edited

We are getting a 404 error, but have run out of ideas on things to check! We have googled everything we can think of. The logs refer to a fatal socket error, but nothing specific.

Confluence error.PNG

1 answer

0 votes
Thomas Deiler Community Leader Jan 26, 2020

Dear @Karl_Samson ,

a socket error could (normally) have 2 reasons:

  • The socket is already used (zombie process)
  • You do not have the rights to use a specific socket

Confluence uses Synchrony for collaborative editing. This uses additional sockets for communication. Eventually you updated from an older version ... (more details)

So long

  Thomas

Thanks Thomas, but not the answer I was looking for. However, having now done a clean re-install, and restored the pages from Backup, we are up and running again.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Confluence

Lessons and Learnings: Six Months of Working Remote [Discussion]

Hey there, folks! For most of us, the past six months- yes, you read that right- have been a journey. More people than ever before have pivoted to working remotely, and navigating being on-scre...

8,466 views 6 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you