Users synced from LDAP are not automatically given access to JIRA Software

Question

Our LDAP is able to sync users to Jira but when a new user is provisioned, we manually have to go and give them access to JIRA by checking the JIRA software box. We want all users to have access by default.

My hunch is that it is a setting in the atlassian-directory-configuration.txt

Davin Studer · Answer

Yes it is under Administration -> Applications -> Application Access.

http(s)://{your server}/secure/admin/ApplicationAccess.jspa

imuthuvappa · Answer

Is there a way to change that default group?

Davin Studer · Answer

The ideal way to do this would be to also sync LDAP groups with the same name as the jira groups that grant access to Jira software. By default that group is jira-software-users. Then add users to the jira-software-users group in LDAP and the user should be added to the group in Jira and grant them Jira Software access in the process.