Users cannot see spaces


We have an existing Jira in our company. We have just installed a new confluence instance and we linked it to Jira for user administration. Now, users in Jira can log into Confluence but they receive attached "Not permitted" error. First I thought that this happens because we didn't have confluence-users group in Jira, therefore all the user logging into Confluence were not in this group as well. Now, I test this by adding a user into confluence-users, however the user still gets this error. For your information, I created a space and checked that confluence-users have permission to access it. What am I still missing?




1 answer

1 accepted

0 vote

Hey Aykut, 

Are you sure that your JIRA users are licensed under Confluence and that you enable the global permissions for confluence-users ? 

Because if they don't have access to the Confluence *instance*, you can grant them permission to the space, but they still won't be able to see it. 


Correct. That solves it. 

Thank you.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Friday in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

299 views 11 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you