Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

User unsynced from directory

I have a customer and his user ID is unsynced from directory.

But this is not happened intentionally. He will continue using Confluence.

How can I add him back to directory resp. resync his user, so that he will be visible again?

1 answer

0 votes
Pramodh Community Leader Feb 17, 2021

Hi @Romana Grimm 

If the user is unsynced from the directory, it is possible that changes may have happened in the external directory. Please check whether the user is present in external directory.


Hi Pramodh,

thanks for your fast reply.
I checked him in external directory and he was in.

But I realized that last automatical synchronization was made yesterday in the morning , so that synchronized now the user directories manually and user is visible now.

So the issue was caused by lack of synchronization.




Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

Confluence Mythbusters: Does Atlassian even use Confluence?

Hi, Confluence collaborators! As part of #Confluence-Collaboratory month, we’ve created a very special Mythsbusters segment, where we're dive into an interesting myth and uncover the truth behind i...

1,367 views 7 28
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you