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User mentions not working properly

When I want to mention a certain User, I have to write nearly the whole name to get a suggestion. 

Until the first suggestions come up the pop up (as seen on the picture below) it is stateing that there went something wrong. No person could be found. I should try it in a coulpe of minutes again.

2020-02-04 13_30_46-Startseite oub - Ouwehand Bastian - Confluence.png

I was working at another company a few months ago and there the suggestions came immediatly after typing the first one or two letters. 


What are the possible actions I can take? Does a new index help?


Thank you in advance.

2 answers


Could you please try to redindex

and synchronization the directories.


Thank you Elvir

I am not able to do this at the time. I need to wait for a maintenance window.

After I did what your suggested I will give you an update.


did that fix it?

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