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Unable to delete the Screen

Gummadi_ SivaSandeep
Gummadi_ SivaSandeep August 20, 2024

I am unable to delete the Unused  Screens from the JIRA screen Page. It is not associated to any workflows or any screen scheme. Kindly please help me out with this issue.

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Ravina
Ravina
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August 20, 2024

@Gummadi_ SivaSandeep Any error you are getting while deleting the screen?

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Gummadi_ SivaSandeep
Gummadi_ SivaSandeep August 20, 2024

i am not getting any error. i am unable to see the delete option for deleting a screen which is unused

 

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Ravina
Ravina
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August 20, 2024

Did you check in another browser and private window and also can you check if this happening for only unused screen deletion or with unused workflow, workflow, schemes, etc as well.

Also try clear your browser cache, cookies and history as well if that helps.

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Marc - Devoteam
Marc - Devoteam
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August 20, 2024

Hi @Gummadi_ SivaSandeep 

It's probably a wrong relation in the database.

See this KB article, I hope this solves the issue.

unable-to-delete-unused-screens-due-to-no-delete-option-available 

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