Unable to delete/remove user from group

Deleted user August 28, 2023

Hi folks, I upgraded my Confluence environment to the latest 8.4.1.  We have one user that is just unable to login.  We do have LDAP -> AD and his AD account is fine.  When browsing the user group list, I am able to browse to the next couple pages before receiving 'Oops - an error has occurred'.  If I click on show 100, I get that error page right away.  If I try and remove the problematic user from the group, I get an error.  See images below.  I've attempted a re-sync to no avail.

snap01209.png

In the atlassian-confluence-security.log file i see..

snap01210.png

This is bad image but in the group user list, his User and Email columns are blank, only his Username shows..

snap01211.png

any help is appreciated.

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Brant Schroeder
Community Leader
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December 18, 2023

@[deleted] welcome to the Atlassian community

Check this out - https://confluence.atlassian.com/jirakb/ldap-synced-user-showing-user-does-not-exist-with-question-mark-by-the-user-avatar-1096102845.html I think this will help with your issue.

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