Unable to delete/remove user from group

Deleted user August 28, 2023

Hi folks, I upgraded my Confluence environment to the latest 8.4.1.  We have one user that is just unable to login.  We do have LDAP -> AD and his AD account is fine.  When browsing the user group list, I am able to browse to the next couple pages before receiving 'Oops - an error has occurred'.  If I click on show 100, I get that error page right away.  If I try and remove the problematic user from the group, I get an error.  See images below.  I've attempted a re-sync to no avail.


In the atlassian-confluence-security.log file i see..


This is bad image but in the group user list, his User and Email columns are blank, only his Username shows..


any help is appreciated.

1 answer

1 accepted

0 votes
Answer accepted
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 18, 2023

@[deleted] welcome to the Atlassian community

Check this out - https://confluence.atlassian.com/jirakb/ldap-synced-user-showing-user-does-not-exist-with-question-mark-by-the-user-avatar-1096102845.html I think this will help with your issue.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events