URGENT support for confluence log in

susie December 10, 2024

 

Hello  Atlassian Team
Hope you are doing well.
I have an issue regarding to confluence account log in problem and need your urgent support.
My confluence account is created by gmail email adress  But recently I lost my phone number and forgot the password for my gmail email adress. Then I can not receive the email notification any more. But since yesterday, our confluence account is asking for email validation which blocked my log in. I have lots of document in our confluence . can you please advise how can I change my email address and log in again in this case? Thanks a lot.
Your urgent support will be really appricaite. Looking forward your feedback ASAP.

2 answers

1 vote
Kristian Klima
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 10, 2024

Hi @susie and welcome to the Community.

First things first... This is a public forum so it's not wise to share personal information such as email address.

Second, as this is a public forum and your issue is about account access, you'd get better help at https://support.atlassian.com/contact/#/ 

Having said that, Atlassian needs to be able to verify the ownership of the Confluence site. As far as I know, Google offers multiple ways to change the password if you forget your old one - but again, it needs to verify the ownership of the account. 

0 votes
susie December 11, 2024

Hello @Kristian Klima 

Thanks for your advise and feedback. I deleted my account in this messsage.

From Google side, I already tried several times and several ways but not working. Can you please advise do we have some solutions from confluence side that I can proseed?

For example, I remember my password for confluence. Or I can change to another email address. If you have other solutions to proceed and I can get all the document already in confluece, that will be great. Thanks again.

Kristian Klima
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 11, 2024

You need to have access to your Atlassian/Confluence account to change the password / email address.

 

Having said that, you can try contacting Atlassian support using the link I provided, I can't speak for them (I am a Community Leader but I'm not an Atlassian employee) they may have other recovery options.

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