It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Test email works but password reset email fails

Awat I'm New Here Jan 13, 2020

Hi,

Test email and some other email features work.

Password resets are not being sent.

In the log I see:

Unknown error 'Could not initialize class com.atlassian.confluence.mail.template.MultipartBuilder' sending a notification.

I checked mime type after googling a bit and removed the one line I added. But still not sending. 

I think this is also affecting other notifications.

Thanks

1 answer

0 votes

Hello Awat,

Welcome to Atlassian Community. It's nice to have you!

Have you recently made any other changes to your Confluence server instance? When you removed the mime type line, did you completely shut down Confluence prior to making the change? 

If you are still having the issue, let us know the following:

  • What version of Confluence are you using?
  • Are you able to receive any Confluence notifications via email?
  • Can you show us the whole stack trace for that error in your logs? 

Regards,

Shannon

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Confluence

What project did you transition or start on Confluence with the shift to remote work?

It’s been great to hear from fellow users over the last few weeks about the best tips and fun moments you’ve had working on Confluence since the transition to working remote. I’d love to keep the c...

353 views 11 11
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you