Space Error after 8.8 Upgrade

Aimee Quinn February 21, 2024

We have multiple Spaces in our Server 8.8 Confluence environment. Only one space is no longer accessible after our upgrade to 8.8. We receive the following error on the page:

This page isn’t working

[confluence URL] is currently unable to handle this request.

HTTP ERROR 500

We cannot even access admin functions for the Space. Any suggestions? Waiting on Atlassian Support to help as well.

 

2 answers

0 votes
Laurie Sciutti
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 23, 2024

Hey @Aimee Quinn ~ hopefully this is already resolved for you but maybe check your add-ons and if any upgrades are available than update those if you can.  We experienced issues after upgrading to 8.x that were resolved with add-on upgrades.  HTH

0 votes
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 21, 2024

@Aimee Quinn What are you seeing in the logs when you try to access the space?

Aimee Quinn February 21, 2024

According to my IT team, space decorators are erroring out on a “langmacro.vm”

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 21, 2024

Can they share the specific log snippet?

Aimee Quinn February 21, 2024

Unfortunately, no. They're waiting for Atlassian support but I was hoping to crowd surf assistance sooner. Since we can't even get into Admin controls to delete any custom code.

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 21, 2024

Sounds good, best of luck I am sure that Atlassian support will be able to help you get it sorted out.  

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events